Help & Troubleshooting

No email address is required; a username and password are enough. Choose a username that is easy to recognize but not reused for other important accounts, and store your password securely. You will need these login details to access the user panel, view orders, retrieve your subscription and submit tickets.

Log in to the user panel and open Account Overview or the client download area to retrieve the subscription for your active plan and import it into your client. The subscription contains route access credentials for your account and should not be posted on public websites, in groups or in shared documents. If you suspect someone else has obtained it, explain the situation in a ticket.

First confirm in the user panel that your plan is still active. Then open the client’s subscription management page and choose the option to update the existing subscription. If the route list does not change, delete the old subscription in the client, then retrieve and import it again from the user panel. Record your current routing settings first to avoid overwriting custom rules during reimport.

No. 46VPN supports simultaneous use on an unlimited number of devices. The same account subscription can be used on Windows / macOS / iOS / Android / Linux. On a new device, log in to the user panel and retrieve the subscription again. Remove old configurations from devices you no longer use to reduce credential storage.

First confirm that your browser can open the user panel and check your plan status and local network. Then disable old proxy settings in the client that could interfere with the update request and try again. If it still fails, retrieve and import the subscription again. Include the client platform, on-screen message, time of the issue and steps already tried when submitting a ticket.

Update the subscription first and confirm that the client has loaded available routes, then test another route. Check that the system time is accurate, that your local network can access common websites directly and that no other network management tool is also controlling the connection. After checking, quit and reopen the client. If it still cannot connect, include the route name and on-screen message in your ticket.

First distinguish the connection status from the actual traffic path. Visit an exit IP check page to confirm that traffic is using the selected route, then check whether the client’s system proxy or tunnel mode is enabled. If only domain names fail, refresh the DNS cache and switch routes. If no websites open, temporarily disconnect, confirm that the local network works normally and connect again.

Check whether the client is using rule-based routing or global mode. Rule-based routing may allow some apps to connect directly according to their rules, while others may use separate network components that do not read the system proxy. Switch temporarily to a mode that takes over all traffic for comparison. Once confirmed, check app rules, process matching and the bypass list instead of leaving an unnecessary global setting enabled.

Check that the system allows the client to keep running in the background and disable battery-saving restrictions for it. When the network switches between Wi-Fi and cellular data, the existing session may need to be re-established; return to the client and check its connection status. If disconnections affect only certain routes, update the subscription and switch routes. If they occur on every route, state the system and client platform in your ticket.

Pause bandwidth-heavy syncing, downloads and cloud backups first, then compare other routes in the same region. A large distance between the destination service and exit region can also increase route instability, so prefer an exit closer to the destination. If stable Wi-Fi and wired connections perform very differently, address local network congestion before repeatedly changing client settings.

For everyday browsing, prioritize nearby routes with stable connections. For content tied to a specific region, choose an exit in the same region as the target service. Do not judge a route by a single page-load result; repeated access, file transfers and long-lived connections better indicate whether it suits the task. 46VPN covers 90+ countries / 200+ routes, which you can switch according to your needs.

Confirm that the selected exit region matches the content region, then fully quit and reopen the streaming app so it does not continue using cached data from the previous region. If playback still fails, clear the app cache, check the DNS path and try another route in the same region. Streaming platforms adjust licensing and access policies, so routes in the same region may produce different results.

First determine whether the webpage fails to load, the login session has expired or the long-lived connection is interrupted during generation. After updating the subscription and switching to another route in the same region, test again in a new browser window. For developer tools, also check that the terminal process inherited the correct proxy environment. If the webpage works but the command line does not, the issue is usually app routing or environment configuration rather than account status.

Monthly plans are ¥9.9/month with 60GB, ¥18/month with 250GB and ¥28/month with 500GB. Review the data usage of your usual tasks before choosing a tier. All monthly subscriptions are delivered according to the plan currently assigned to the account; verify the plan name, data allowance and amount on the order page before paying.

Data resets monthly on the activation date rather than being cleared on the first day of each calendar month. Use the current cycle shown in the user panel when checking remaining data. Local client statistics may change after reinstalling, clearing data or using different measurement methods; plan usage and reset status are determined by the user panel.

Data packages remain available until used and never expire. Available options are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They suit users with variable usage who prefer to pay for actual consumption. Before purchasing, distinguish a data package from a monthly subscription that resets each month, and confirm the selected type on the order page.

The price difference for a mid-cycle upgrade is converted into the remaining days. Before upgrading, review the current and selected plans in the user panel and verify the displayed difference and remaining period before submitting the order. If the plan shown on the order page is not what you expected, do not continue payment; keep the order details and ask about it through a ticket.

Alipay / WeChat Pay / USDT are supported. Open the plan or order page in the user panel, select one of the payment methods shown and complete the payment. If the order status does not update promptly, do not create the same order again. Refresh the order page first, then submit the order details and payment result to support for verification.

46VPN offers refunds within 60 days, with no reason required. To apply, log in to the user panel, open the ticket area, provide the relevant order and refund request, and retain the information visible on the order page for verification. Track progress in the same ticket after submitting it instead of creating multiple requests for one order.